Course Description: Approximately 60 percent of communication is lost over the telephone due to lack of eye contact, gestures, and facial expressions and it’s because you have only your voice to work with. Properly used, your voice can be communicative and persuasive. It’s important to learn ways to enhance your communication skills by using methods other than facial expressions and body language.
Your style of delivery is crucial when reading from a script to help you sound less “canned.” Incorporating a better style of delivery will set you apart from other telemarketing sales type calls. Bottom line is when someone can deliver their message Welland impress you the most, is who you would prefer to do business with! This is what differentiates the high closer from the mediocre and the poor closer. The higher closer is usually the one who concentrates on delivering their message best.
Skills you will learn
Learn how to you use your voice that is engaging and convincing
Voice projection is a vital tool for projecting confidence
What is a Strategic Pause and how to utilize it to give you greater control
Breathing correcting is crucial to help you project a strong voice that last long
What are the best ways to use Variable Speeds in your pacing to help you sound less monotone
Voice Inflection in all the right places but don’t overdo it!
What is an Assumptive Statement and how to use it in most of your conversations
Overall you will learn how to present your message better and improve your performance!