WELCOME TO Kathy Sisk Learning
40+ years helping call centers globally improve their skills. We have the expertise when it comes to Customer Service, Telemarketing, and Sales Training. For our offshore and near shore centers we have included our Accent Reduction Training helping agents Americanize their accent so they are easily understood.
Kathy Sisk Enterprises Inc. (KSE) is the parent company of Kathy Sisk Learning specializing in a wide range of services such as, consulting, recruiting, assessments, center setup and reengineering, seminars, workshops, virtual training, script development, client outsourcing and project management services.
KSE’s call center solutions and customized training programs directly benefit our clients through increased productivity and improved call center efficiency.
KSE’s outsourcing and project management services provide top talent globally, capable of handling inbound and outbound campaigns more cost effectively with optimum results.
Kathy Sisk, founder and CEO, has designed platforms that remove the guesswork from training and scripting by developing proven concepts using her unique “12 Step” scripting and training platforms necessary to handle Inbound and Outbound Telemarketing, Customer Service, and Sales activities.
Companies such as, Citi Corp, IBM, Memorex, 3M, Save The Children, New York Life, Prudential, Century 21 International, Coca Cola and Pepsi Cola are just a few out of thousands of companies who have greatly benefited by Kathy Sisk’s training platforms.
TO OFFER HIGH QUALITY TRAINING
THAT IS PROVEN AND RESULTS ORIENTED
Kathy’s training is unique but moreover they are designed to get results! Each course is carefully thought out to ensure the learner understands what is being taught and how to best implement what they’ve learned into their live call handling.
Many companies have spent thousands of dollars on training but much of what is available is a mix of training from many sources. Whether an agent is conducting inbound or outbound calls, Kathy has created each step designed to take an agent to the next step when handling calls. Agents will know what to say when to say and why. This teaching methodology has been proven successful for every campaign presented to Kathy to train on and customize scripts.
Companies from just about every industry have benefited from Kathy’s training. Most companies have paid thousands of dollars daily just to have Kathy train their staff. However, with her eLearning platform you now can benefit from her training but at a more affordable cost.
We plan to expand our eLearning platform to provide best in class training in other areas of importance such as:
- Quality Assurance
- Project Management
- Account Acquisition
- Script Development
- Train the Trainer
- Setting Up A World Class Call Center
- Assessing Your Operations To Achieve Optimum Results
Our long-term plan is to reach out to quality trainers that can contribute their expertise and include their excellent curriculum to our platform.