Module 13-How to Confirm, Verify and Pass Calls

Course Description: When it comes to outbound call handling, particularly in the realm of cold calling such as setting appointments or selling, it’s vital to have a third party internally or an outsourcer to handle the confirmation or verification process. The third party is trained to be more objective and ensure the appointment or sale is qualified. Adding a confirmation or verification step helps to ensure the customer is confident that they have made the right decision. If your customer decides to back out of their commitment, the third party, if trained properly, can rehash that commitment.

Some of the most common and uncommon objections you will face are:

Reducepermanent cancellations and increase the strength of your customer’s agreement.Using techniques to properly confirm
 In this training, you will be given effective confirmation, verification and passing the call scripts. These scripts are vital to haveand to incorporate as a part of your overall call handling objectives
 When losing the customer, after the sale or agreement has been made, you will be taught how to win them back in the confirmation step
Common Rebuttals and Verification examples are provided for both consumer and business to business call handling