Course Description: Our words greatly influence the course of our life—from our relationships to our career. Words are powerful! What we say counts and how we deliver them is vital. When we are careful with what we say and….. how we say it, we can make a difference and turn what could be a negative situation into a more positive outcome! You can use this information in this course, not only in the workplace but at home with your family and friends. When it comes to prospecting or handling customers you only have your words, so why not make them count and more effective to help win over those you are in contact with!
Some of the most common and uncommon objections you will face are:
You will learn words that are negative and irritating to your listeners
Alternative words are given to help you change what you say with a more positive and proactive approach
List of words are provided that are reactive and proactive
Understand that your words matter and what you say makes a difference in the outcome
Learn to create a more interesting way to communicate
Incorporate selling statements with your words
A list of phrases will help you create interest in your listeners
What words are Emotion Impact, what words influence Negative Reactions, and what words best describe Positive Qualities?
A list of words is included that loses its power and confidence in you and words to replace them that create positive reactions and interaction with your listener
Action Verbs are provided designed for Marketing, Sales, Accounting and Finance, along with Power Words from A to Z!