Module 16 – For Your Information


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Approach and Hooks are provided along with various ways to use them when handling customers and in your call handling campaigns.  Various methods are taught to help you better control the conversation.

Additionally, we will discuss how to identify your goals and manage them along with useful tips on improving your time management. Steps will be given to help increase your knowledge that includes teaching you the DEW Method designed for success!

We will discuss the biggest time wasters and dialog examples of how to properly delegate.  Do you need more motivation? Tips are given to help you self-motivate.  Included is a call objective planning checklist so you are more organized and prepared for challenging calls.

This course gives you from soup to nuts to improve your workflow and be more productive and motivated in the workplace.