Together we will review the Objection Techniques from Module 10. You will learn how to create a positive and nurturing environment, provide clear direction, rules for role-playing, and Listening evaluation form examples are provided.
Tips are provided on how to motivate and encourage role-play as a daily practice with your agents to make the most out of role play. These tips will improve the overall role play experience and its outcome. Effective role play sessions increase your agents’ confidence and the success rate of their presentation.