Module 15-Keys to Listening

Course Description: There are two parts to this training. Both are equally vital in helping you improve your listening skills.

There is a difference between Hearing and Listening. Hearing can happen without attention and understanding. It is the sound waves falling on the ears of the listener. Effective listening is paying attention and understanding the matter. Listening is very crucial to having perception of what has been said. When listening effectively, you will have a better understanding of your customer, enabling you to have greater control of your presentation or encounter with your customer.In this training you will learn how to listen more effectively and personalize your presentation. You want to avoid a canned or robotic style and give yourself more flexibility in how you present yourself to your customer. You can achieve this when you are able to listen and understand your customer better.

Some of the most common and uncommon objections you will face are:

Percentage breakdowns are specified for“listening efficiency”
 The importance of effective listening and how it improves our ability to deliver
Skills required for effective listening
 Never leave a message with a gatekeeper! Instead, gain insightful information from the secretary to help you get through on your second call.
 A list and explanation of the 8 barriers that prevent one from listening
 Effective listening responses are provided with methods designed to improve your listening
Listening exercises included improving your listening abilities