Course Description:This course will provide knowledge to give you awareness of how to set goals, implement time management, and to self-motivate. It’s important to increase your motivationand eliminate the monotony of your job.
This training will put everything into perspective and wrap up what you have learned and how you can daily make steps toward maximizing and improving the daily “grind” and enhance you customer-servicing skills.In FYI you will get a wealth of ideas that help you be more effective in your job and keep a positive attitude.
After you have gone through this training, you will be able to utilize all or a portion of the ideas at your discretion. The important issue is to be creative and continuously increase your knowledgeenabling you to further enhance your customer servicing efforts.
Some of the most common and uncommon objections you will face are:
Listening skills and self-evaluationsthat enable you to understand what the customer is saying and how to use the information in achieving optimum customer service.
Techniques to conduct effective role play exercises that are fun, productive, and doesn’t take too much time away from your daily activities.
Helpful quick tips for improved customer servicing
Identifying your goals and how to achieve them
Time wasters and how to improve your time management that maximizes your daily to dos.
Ideas on how you can increase your knowledge and achieve greater success in your job and in life
Call planning guides designed to improve and meet your daily call handling objectives