Module 3 – Overcoming Objections and Defusing Irate Customers


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Course Description

In this course you will learn to:

  • Deal effectively with angry and rude customers.
  • Identify the underlying issues that caused your customer to be irate.
  • Narrow down what the real issues are by understanding what the six objection categories are.
  • Overcome your customers objections by using the five methods taught in this course.
  • Understand which methods you should be using for the type of objection or resistance you will encounter.