Description:This Module is not a training course however, it takes what you’ve learned in Module 3 and puts it all into perspective.
In this module you will be given the correct responses to overcome the most common objection and resistance statements your customers will give you.Knowing ahead of time what the objections are and what you can say to overcome them, taking back your control of the call, will not only help you have greater confidence but in most cases your customer will be satisfied with theend result.
Course Highlights:Below are a few of the type of objections you may face. Using the techniques taught in Module 3 will give you the tools. However, in this Module you are given the verbiage, utilizing those tools, to effectively overcome and outweigh angry, irate and unhappy customers.
Some of the most common and uncommon objections you will face are:
Customer doesn’t want to be placed on hold
Customer is angry and taking it out on you
A Dissatisfied customer
Not happy with your policies
Extremely rude customer
Customer demanding to by-pass you
The customer who go the runaround
Customer threatening to cancel their services
Customer was denied credit
When you have mastered Module 3 and 4, you will improve your call handling skills and increase your confidence when handing your customers.