Your Trainer

Kathy Sisk is the founder and president of Kathy Sisk Enterprises Inc., located in Clovis, California.  Kathy is a world-renowned International trainer and consultant; she has contributed nearly 40 years of her expertise to the Call Center and Customer Service Industry. Kathy is a published author of many manuals and books for her industry, and is well known for her 12 Step Platforms for inbound and outbound call handling. She is a frequent speaker at top industry events and also contributes articles for many industry related magazines. Kathy is considered a “master strategist” in the Call Center industry.  She is both motivational and inspirational when she speaks and offers a wide range of information to all who have the pleasure of attending one of her seminars.


Kathy is not only an entrepreneur in the business sense, but is also the founder of a non-profit organization called Restoration Life Foundation, where her vision is to help women and girls who have suffered from sexual abuse by offering counseling, food, clothing, a safe-haven, job placement, and education.  All proceeds from her latest book, “I’m Fat and Nobody Cares”, which discusses sexual abuse in women and girls, weight gain, and offers hope and promise, are donated to Restoration Life Foundation.


Kathy is the definition of a true Entrepreneur and self-starter; she is ambitious, driven, a visionary, fearless and most of all Kathy is compassionate about people and her work.

Why Choose Our Training?

Kathy has developed her own curriculum for Inbound and Outbound call handling.  Kathy uses a unique 12 Step Platform designed to help agents get through a call with ease and confidence that achieves optimum results. Kathy’s published manuals and books are sold worldwide and used by many fortune 100 to 1000 companies globally.


Since the mid 70’s, Kathy has spent most of her time helping call centers to set up their operations, recruit the right people and to train call center agents and managers in proper call handling skills, management practices, accent reduction and American culture.  This dedication has made Kathy a household name in the industry and has increased her clients ROI.


One of Kathy’s business objectives is to continue to provide the most advanced training programs and call center solutions globally.  Her long-term goal is to contribute her successes into markets where access to her knowledge and expertise is not as accessible.  That is why Kathy was delighted to develop her e-learning training platform where students from any country will have superior training at a cost they can afford.


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    ”There are no words to describe about Kathy….what I am today is because of training and hard work she put in me to become what I am. Kathy is the best Call Center Trainer in the world. We all love her.” Vinayak Seshadri, Global Head of Business Development and Communication at Tafaoul Arabian Trading Company, Kuwait / India  

    • Vinayak Seshadri
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    ”Kathy is one of the true veterans of the call center industry. From the early stages of outsourcing as we know it today, Kathy has been a major force in training, contact center development and outsourcing innovations. She has a great knowledge base both in domestic and international contact centers. I've known and worked with Kathy for many years and she's professional, ethical, driven and solutions oriented. Kathy has been a client, a vendor and a very good outsourcing business partner. I give her a very high recommendation!”  Nick Jiwa, Founder, CustomerServ

    • Nick Jiwa
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    ”Kathy Sisk is a quick, clever and very bright businesswoman and call center expert. Her expertise, sophistication and meritorious writing abilities give her an edge over anyone in the call center industry with the ability to transcend any and all expectations. Kathy has helped our business prosper and she delivers the results we strive for. We've utilized her professional talent in training, outsourcing, recruiting and assessing call centers and her book "12 Steps To Telemarketing" has been key to generating new ideas and concepts for our outsourcing and sales department. Kathy's expertise has stimulated essential changes that have heightened production and I would recommend Kathy Sisk and her training and outsourcing to anybody seeking the many services she has to offer.” Bryan Garcia, Director of Sales at Shooger

    • Bryan Garcia
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    ”If you need an experienced call center professional to help improve your customer service operation or sales effectiveness, I recommend you call Kathy Sisk Enterprises. Kathy has been in this industry for close to 40 years and has spoken often for the industry and has successfully worked with hundreds of companies to improve their quality and performance. She is a published author with books on how to set up and manage a successful call center and training inbound and outbound agents. Kathy can help with your most difficult service and sales challenges.” Mark Schmidt, Outsourced contact center services expert

    • Mark Schmidt
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    ”Kathy is great person to work with, as she is honest, dedicated and focused. We have worked with her on few programs and never had a problem as she helped us reaching our clients expectation with her expert training advise.” Nishant Rampal, Energy Market Analyst and Trader at Commodity Trading

    • Nishant Rampal
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    “Kathy's track record speaks for itself. She is a call center professional. She has been in the business for more than three decades since we utilized her and she is very good at what she does.” Meryl Abrenica-Lemke, Program Coordinator at Visa

    • Meryl Abrenica
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    ”Kathy was hired at Adityaa Call Center to provide Outbound Telemarketing Training for the new hires. She has written her own books on telemarketing and I must say that the information given are quite practical and implementable and they really work! Her training delivery was awesome and we are able to improve our production targets after this training.  Definitely a training worth the money!” Rinnku G, Principal Consultant-HR Advisory at DDG - Daya Dimensi Global

    • Rinnku G
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    “I have done a number of outbound programs with Kathy Sisk Enterprises all with the requisite training programs specifically designed for each.  Training is comprehensive, interactive, and covers all the bases thoroughly. Kathy’s training prepares agents to perform on day one…it works and works well….” Steve Forand,  President, Trans America Marketing LLC

    • Steve Forand
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    “I have worked with Kathy Sisk on many advanced training session and evaluations for our call centers in the U.S. and the Philippines for over 10 years. Her training has had a tremendous positive impact on our call centers. She has helped us increase production, profits, and efficiencies. She has also help improve our agents and managers skills with her advanced training. In my 20 years of call center experience, I have never met any consultant that has the abilities that she and her team have. I would highly recommend her services and her elearning website to anyone who wants to increase their production, net profit, and their call center efficiencies.”   Robert W Peterson, Call Center Consultant.

    • Robert W Peterson
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    “I can say millions of things about your training because I have seen the reality in my career. Honestly, I really appreciate your thought process. In my opinion all the organizations should go through your training. It is really helpful…it has changed my life. I am indebted to you forever.”

    • Basant Kumar
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    “Kathy is the “go-to” expert when it comes to the art of outbound sales. Her outbound telephone sales techniques empower agents to improve their effectiveness and sell more, enabling them to maximize their job satisfaction and income potential. Don’t miss an opportunity to learn from one of the call center industry’s perennial outbound sales authorities.” Peter DeHaan, publisher of Connections Magazine

    • Peter DeHaan
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    “The training that Kathy Sisk Enterprises provides is of high standard. Kathy’s training concepts have helped us identify what success looks like when handling prospects and customers. We have tailored all of our metrics defining successful prospecting and selling around what we have learned. Kathy’s courses have helped us establish a standard by which our skills are trained, coached and measured.”
 Patrick MelecioPresident

 Infinity Contact Solutions & Services, Inc.

    • Patrick Melecio
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    "The Modules are great! You'll see a big difference between your agents before and your agents after studying the modules. I can't recommend Kathy Sisk Learning highly enough!"

    • Christian Dann Quiroz
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    “If it's about training, KSE has always kept a strong sense of professionalism. Its entire Team, from the Project Manager to Kathy Sisk herself, gets involved just to make sure that our people learn the essentials of bringing our campaigns to success.” Morpheus Global Communications Co. Jhay Domingo, Client Acquisition Specialist Morpheus Global Communications Co.

    • Jhay Domingo