Why Choose Our Training?
Kathy has developed her own curriculum for Inbound and Outbound call handling. Kathy uses a unique 12 Step Platform designed to help agents get through a call with ease and confidence that achieves optimum results. Kathy’s published manuals and books are sold worldwide and used by many fortune 100 to 1000 companies globally.
Since the mid 70’s, Kathy has spent most of her time helping call centers to set up their operations, recruit the right people and to train call center agents and managers in proper call handling skills, management practices, accent reduction and American culture. This dedication has made Kathy a household name in the industry and has increased her clients ROI.
One of Kathy’s business objectives is to continue to provide the most advanced training programs and call center solutions globally. Her long-term goal is to contribute her successes into markets where access to her knowledge and expertise is not as accessible. That is why Kathy was delighted to develop her e-learning training platform where students from any country will have superior training at a cost they can afford.